Shipping Policy

Wig Extension Sale(WES) process orders and ship out most merchadise within 1-3 business days to the shipping address once payment has been received.

Shipping delays may occur if the payment cannot be processed, the shipping address is incorrect or unconfirmed on PayPal, or the billing and shipping address provided by a first-time customer is different.

Once the order has been shipped, an automatic tracking number will be emailed to the customer. It is the customer's responsibility to track their packages and to frequent delivery status or their e-mails for any shipping status changes or notifications. WES holds no responsibility over incorrect email addresses or telephone numbers given by the customer.

Shipping cost is based on weight of package and speed of delivery. Shipping company will automatically calculate the cost for the customer.

If a package is refused, unclaimed or undeliverable due to incorrect address given by the customer, additional return shipping charge may be applied. WES will refund only product cost minus return shipping cost.

First time purchases paying by debit/credit card are required to ship to their billing address, unless the customers provide a proof of billing address (i.e. a copy of one's driver license or a copy of one's credit card/bank statement verifying his or her billing address) or they change their payment method to PayPal. Orders paid by PayPal will not be shipped to the confirmed PayPal shipping address if it does not match the shipping address on the corresponding order form.

For international customers we strongly recommend UPS or USPS Express, as these carriers provide faster and more reliable service. Wig Extension Sale is not responsible for any duties that are applied at any international customs.